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COVID-19 UPDATES AND YOUR RESERVATIONS FOR TROPICAL VACATION RENTALS:

To meet our guest half way, we have made some changes to our reservation policies. Tropical Vacation Rentals has significantly dropped the amount of (some) the down payment for our guest. Normally, a down payment is between 25 – 50%, however in the light of Covid-19, we have dropped this to as low as 10% to 25% Depending on choice of accommodation(s), duration, and dates – your updated amount will be stated on your invoice.

PAYMENTS AND CANCELLATION

  • Balance of payment is due: 2-21 working days before arrival. Depending on each location.
  • Cancellation Policy due to Covid-19: Guest who planned to stay in one of our accommodations may modify their reservation for a later date without any modification fees (subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the paid booking value for use at a future date at the same accommodation.

PAPERLESS PAYMENT OPTIONS

Tropical Vacation Rentals encourages our guests to use a paperless/contactless payment services provided via their Financial Institution and or other digital payments options such as:

  • Online banking
  • Credit Card payment via WiPay
  • Voucher payment options via WiPay

HEALTH GUIDELINES

When Checking in/out and or interacting with staff/workers on premises:
All our guests must wear a face mask and adhering to the covid-19 guidelines provided by Trinidad and Tobago government.
 
During your stay:

Seeking Medical Attention when you experience Fever with either:

  • Runny nose
  • Sore throat
  • Cough
  • Shortness of breath
  • Headache
  • Muscle pains
Important phone numbers:
The Tobago COVID-19 hotline is up and running. Call 800-HEAL (4325) toll-free. This hotline is strictly for persons with flu-like symptoms.
International mobile phones on a Trinidad and Tobago network should be able to call the following numbers, accessible 24/7:
  • For all Emergency Services, call 211
  • For the Scarborough General Hospital, call 660-4744

Any person who made a (down) payment towards their vacation rental, automatically accepts our policy as stated above.

 

 

The Management of Tropical Vacation Rentals has the rights to change the policy any time – October 2020